This Privacy Policy outlines the principles and practices applied by StarCity Casino (“we”, “us”, “our”) in relation to the collection, usage, storage, and protection of personal information obtained from users (“you”, “your”) of our online platform. This Policy is crafted to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), reflecting our commitment to safeguarding your personal data.
Collection of Personal Information
StarCity Casino collects personal information that is necessary for the delivery of our services, compliance with legal obligations, and improvement of user experience. Typical categories of personal information we may collect include your name, date of birth, contact details, identification documents, account credentials, payment information, and records of your interactions with our services. We may also collect technical information such as your IP address, browser type, device details, and usage patterns through cookies and similar technologies.
Methods of Information Collection
Personal information is collected directly from you when you register for an account, communicate with our customer support, participate in StarCity promotions, complete transaction processes, or use various features of our website. We may also collect information from third parties such as payment processors, regulatory bodies, and identity verification services, to the extent permitted by applicable law.
Purpose of Data Collection
We collect, hold, use, and disclose your personal information for several purposes, including:
- Providing and managing access to our gaming services and website features
- Processing payments and verifying your identity
- Communicating with you regarding account activities, updates, and promotional offers
- Complying with legal and regulatory requirements, such as anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
- Conducting internal analytics, audits, and risk management
- Improving website functionality, security, and user experience
- Detecting, investigating, and preventing fraudulent or unlawful activities
Disclosure of Personal Information
StarCity Casino may disclose your personal information to third parties where necessary for the provision of services, compliance with legal obligations, or with your consent. Such third parties may include payment service providers, IT service companies, customer support partners, regulatory authorities, law enforcement agencies, and professional advisors. We require all third parties to handle your personal information in accordance with this Policy and applicable privacy laws.
International Transfer of Data
In certain circumstances, your personal information may be transferred to recipients located outside Australia. Where such transfers occur, we take reasonable steps to ensure that the overseas recipients do not breach the obligations imposed under the Australian Privacy Principles in relation to your information. We strive to use contractual or other means to provide a comparable level of protection for your data.
Data Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server environments, encrypted data transmissions, access controls, regular security assessments, and staff training in data protection protocols. Although no method of electronic transmission or storage is entirely secure, we are committed to promptly addressing any data breaches in accordance with regulatory requirements.
Retention of Personal Information
Your personal information is retained for as long as is necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory obligations, and resolve any disputes. Once your information is no longer required, we will securely destroy or de-identify it in accordance with applicable laws and our internal data retention procedures.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if you believe that information is inaccurate, incomplete, or outdated. Requests for access or correction should be directed to our Privacy Officer using the contact information provided below. We may require verification of your identity before fulfilling such requests, and we will respond within a reasonable timeframe as prescribed by law.
Cookies and Online Tracking
Our website uses cookies and other tracking technologies to enhance user experience, analyze site traffic, and support marketing activities. Cookies are small data files stored on your device that enable us to recognize your preferences and provide personalized content. You may choose to disable cookies through your browser settings; however, this may impact the functionality and performance of our casino games.
Direct Marketing Communications
We may use your contact details to send you information about our products, services, promotions, or events that may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the messages or by contacting us directly. We will respect your preferences and comply with relevant spam and privacy legislation.
Minors and Responsible Gaming
Our services are intended only for individuals aged 18 years and over. We take reasonable steps to verify the age of our users and to prevent minors from accessing our platform. If we become aware that personal information has been collected from a person under the age of 18, we will take prompt action to delete such information from our records.
Changes to This Policy
We reserve the right to update or amend this Privacy Policy at our discretion to reflect changes in legal, regulatory, or operational requirements. Any significant changes will be communicated through our website and become effective upon posting. We encourage users to review this Policy periodically to remain informed of our data handling practices.
Contact Information
For any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact our Privacy Officer via the contact form on our website or in writing to: StarCity Casino Privacy Officer, 80 Pyrmont Street, Pyrmont NSW 2009, Australia. We will address your inquiry promptly and in accordance with applicable privacy legislation.
Complaints and Dispute Resolution
If you believe that we have breached your privacy rights or mishandled your personal information, you may submit a complaint to our Privacy Officer. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is effective as of 2026 and remains subject to ongoing review and revision.